Refund policy

RESOONA- REFUND & RETURN POLICY

1. 90-DAY RISK-FREE RESULTS GUARANTEE

We believe in the power of the Resoona, which is why we offer a 90-Day Results Guarantee.

  • The Policy: If you've used OdorZero consistently for at least 30 days and haven't noticed a reduction in fridge odor, you're eligible for a refund.

  • How it works: To claim this, please contact us at jennaco.ltd@gmail.com with a brief description of your routine and any progress photos (optional but encouraged).

  • Note: This guarantee covers the effectiveness of the product. The customer is responsible for return shipping costs for results-based returns.

2. DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at jennaco.ltd@gmail.com.

  • We will send a replacement free of charge or issue a full refund.

  • In case of a defect, we will provide a pre-paid return shipping label.

3. HOW TO START A RETURN

  1. Contact us at jennaco.ltd@gmail.com with your Order Number.

  2. Once accepted, we will send you instructions on how and where to send your package.

  3. Warning: Items sent back to us without first requesting a return will not be accepted.

4. BUNDLE RETURNS

  • If you purchased a bundle and wish to return only part of it, the refund will be calculated based on the individual item's full price, and any "Free Gift" must be returned or its retail value will be deducted from the refund.